Thai Airways Flight Change Policy

Overview

Thai Airways offers a range of options for changing flight bookings, with specific conditions and fees depending on the fare type and route. Below is a summary of the key aspects of the flight change policy:

1. Change Fees

• Economy Class: Changes are allowed with a fee that varies based on the fare rules and destination. Promotional fares may have higher fees or stricter conditions.
• Business Class: Provides more flexibility with lower or no change fees, depending on the fare conditions.
• First Class: Typically offers the most flexibility with minimal or no change fees, subject to the fare rules.

2. Timeframe for Changes

• Before Departure: Flight changes can generally be made up to a few hours before the scheduled departure time, based on the fare type and availability.
• After Departure: Changes to return flights or onward connections may be possible for round-trip bookings, depending on fare rules and availability.

3. Fare Differences

• If the new flight is more expensive, passengers will need to pay the difference in fare plus any applicable change fees.
• If the new flight is cheaper, the fare difference may not be refunded, depending on the fare rules.

4. How to Change a Flight

• Online: Changes can be made through the Thai Airways website or mobile app under the "Manage Booking" section.
• Customer Service: Changes can also be processed by contacting Thai Airways customer service or visiting a Thai Airways office.
• Travel Agency: For tickets purchased through a travel agency, changes should be made through the same agency.

5. Special Circumstances

• Involuntary Changes: If Thai Airways changes or cancels a flight, passengers may be rebooked on an alternative flight at no additional cost.
• Medical or Emergency Situations: In cases of medical emergencies or other exceptional circumstances, change fees may be waived with proper documentation.

6. Refunds and Cancellations

Refunds may be available depending on the fare type. Some fare classes allow for partial or full refunds if a flight change leads to a cancellation, in accordance with the fare rules.

This overview provides general information about Thai Airways' flight change policy. For detailed and specific information, passengers are advised to check the fare rules at the time of booking or contact Thai Airways directly.