Kenya Airways Flight Change Policy

Overview

Kenya Airways offers flexible options for changing flight bookings, depending on the fare type and route. Below is a summary of the main aspects of the flight change policy:

1. Change Fees

• Economy Class: Changes are allowed with a fee that varies depending on the fare rules and destination. Some promotional fares may have higher fees or stricter conditions.
• Business Class: Offers more flexibility with lower or no change fees, based on fare conditions.
• Special Fares: Discounted or promotional fares may come with stricter change policies or higher fees.

2. Timeframe for Changes

• Before Departure: Changes can typically be made up to a few hours before the flight’s scheduled departure time, depending on the fare type and availability.
• After Departure: Changes to return flights or onward connections may be available for round-trip bookings, subject to availability and fare conditions.

3. Fare Differences

• If the new flight is more expensive, passengers will need to pay the fare difference in addition to any change fees.
• If the new flight is cheaper, the fare difference may not be refunded, depending on the fare rules.

4. How to Change a Flight

• Online: Changes can be made through the Kenya Airways website or mobile app in the "Manage Booking" section.
• Customer Service: Changes can also be processed by contacting Kenya Airways' customer service or visiting a Kenya Airways office.
• Travel Agency: For tickets purchased through a travel agency, changes should be made through the same agency.

5. Special Circumstances

• Involuntary Changes: If Kenya Airways changes or cancels a flight, passengers may be rebooked on an alternative flight at no additional cost.
• Medical or Emergency Situations: In cases of medical emergencies or other exceptional circumstances, change fees may be waived with appropriate documentation.

6. Refunds and Cancellations

Refunds may be available depending on the fare type. Some fares allow for partial or full refunds if a flight change leads to a cancellation, subject to the specific fare rules.

This overview provides general information about Kenya Airways' flight change policy. For detailed and specific information, passengers are advised to check the fare rules at the time of booking or contact Kenya Airways directly.