ITA Airways Flight Change Policy

Overview

ITA Airways offers flexible options for passengers who need to change their flight bookings. The policy varies depending on the fare type, route, and specific conditions. Below are the main details regarding the flight change policy:

1. Change Fees

• Economy Class: Changes are permitted with a fee, which varies based on the fare type and route. Some promotional fares may have more restrictive conditions.
• Premium Economy and Business Class: Provides more flexibility with lower change fees or complimentary changes depending on the fare rules.

2. Timeframe for Changes

• Before Departure: Flight changes can typically be made up to a few hours before the scheduled departure time, depending on the fare type and route.
• After Departure: Changes to return or onward flights may be possible, depending on fare conditions and availability.

3. Fare Differences

• If the new flight is more expensive, passengers must pay the fare difference in addition to any applicable change fees.
• If the new flight is cheaper, the fare difference may not be refunded, depending on the fare rules.

4. How to Change a Booking

• Online: Passengers can make changes through the ITA Airways website or mobile app under the "Manage Booking" section.
• Customer Service: Flight changes can also be processed by contacting ITA Airways’ customer service or visiting an ITA Airways office.
• Travel Agency: If the ticket was purchased through a travel agency, changes should be made through the same agency.

5. Special Circumstances

• Involuntary Changes: If ITA Airways changes or cancels a flight, passengers may be rebooked on an alternative flight at no additional cost.
• Medical or Emergency Situations: In cases of medical emergencies or other exceptional circumstances, change fees may be waived with appropriate documentation.

6. Refunds and Cancellations

Refunds may be available depending on the fare type. Certain fare classes allow for partial or full refunds if a flight change leads to a cancellation, as per the fare rules.

This summary provides a general overview of ITA Airways' flight change policy. For detailed and specific information, passengers are encouraged to check the fare rules at the time of booking or contact ITA Airways directly.