EVA Air Flight Change Policy

Overview

EVA Air provides flexible options for changing flights depending on the fare type, route, and specific conditions. Below is an overview of the main aspects of the EVA Air flight change policy:

1. Change Fees

• Economy Class: Changes are permitted with a fee that varies based on the fare type and route. Discounted or promotional fares may incur higher fees or have stricter change policies.
• Premium Economy: Offers more flexibility with moderate change fees. Some fare types may offer complimentary changes.
• Business Class: Generally provides the most flexibility with lower or no change fees, depending on the fare rules.

2. Timeframe for Changes

• Before Departure: Flight changes can usually be made up to a few hours before the scheduled departure time. The exact timeframe depends on the fare type and route.
• After Departure: Changes to return or onward flights may be possible for round-trip bookings, depending on fare conditions and availability.

3. Fare Differences

• If the new flight is more expensive, passengers must pay the fare difference in addition to any applicable change fees.
• If the new flight is cheaper, the fare difference may not be refunded, depending on the fare rules.

4. How to Change a Flight

• Online: Changes can be made through the EVA Air website or mobile app under the "Manage Booking" section.
• Customer Service: Flight changes can also be processed by contacting EVA Air's customer service or visiting an EVA Air office.
• Travel Agency: If the ticket was purchased through a travel agency, changes should be made through the same agency.

5. Special Circumstances

• Involuntary Changes: If EVA Air changes or cancels a flight, passengers may be rebooked on an alternative flight at no additional cost.
• Medical or Emergency Situations: In cases of medical emergencies or other exceptional circumstances, change fees may be waived with proper documentation.

6. Refunds and Cancellations

Refunds may be available depending on the fare type. Some fare classes allow for partial or full refunds if a flight change leads to a cancellation, in accordance with the fare rules.

This summary provides a general overview of EVA Air's flight change policy. For detailed and specific information, passengers are advised to check the fare rules at the time of booking or contact EVA Air directly.