Air New Zealand Flight Change Policy

Overview

Swiss Air provides passengers with options to change their flight bookings, depending on the fare type and specific conditions. The following details outline the key aspects of the flight change policy:

1. Change Fees

• Economy Light: Changes are not permitted with this fare type. Passengers may need to purchase a new ticket if changes are necessary.
• Economy Classic and Flex: Changes are allowed with a fee, which varies depending on the route and fare type. Flex fares offer more flexibility with lower or no change fees.
• Business and First Class: Offers more flexibility, with complimentary changes or lower change fees, depending on the fare rules.

2. Timeframe for Changes

• Before Departure: Flight changes can generally be made up to a few hours before the scheduled departure time, depending on the fare conditions.
• After Departure: Changes to return or onward flights may be possible based on availability and fare conditions.

3. Fare Differences

• If the new flight is more expensive, passengers must pay the fare difference in addition to any applicable change fees.
• If the new flight is cheaper, the fare difference may not be refunded, depending on the fare rules.

4. How to Change a Booking

• Online: Passengers can make changes through the Swiss Air website or mobile app in the "Manage My Booking" section.
• Customer Service: Flight changes can also be processed by contacting Swiss Air customer service or visiting a Swiss Air ticket office.
• Travel Agency: If the ticket was purchased through a travel agency, changes should be made through the same agency.

5. Special Circumstances

• Involuntary Changes: If Swiss Air changes or cancels a flight, passengers may be rebooked on an alternative flight at no additional cost.
• Medical or Emergency Situations: In cases of medical emergencies or other exceptional circumstances, change fees may be waived with appropriate documentation.

6. Refunds and Cancellations

Refunds may be available depending on the fare type. Certain fare classes allow for partial or full refunds if a flight change leads to a cancellation, as per the fare rules.

This summary provides a general overview of Swiss Air's flight change policy. For detailed and specific information, passengers are encouraged to check the fare rules at the time of booking or contact Swiss Air directly.