Air Asia Flight Change Policy

Overview

AirAsia provides passengers with options to change their flight bookings, subject to the fare type and route. The key aspects of the flight change policy are outlined below:

1. Change Fees

• Standard Fare: Flight changes are allowed with a change fee that varies based on the route and fare rules. The fee is generally higher for international routes.
• Premium Flex: Offers more flexibility with lower or no change fees, allowing changes up to two hours before the scheduled departure.
• Promo Fare: Promotional fares often come with strict conditions, and changes may incur higher fees or may not be allowed at all.

2. Timeframe for Changes

• Before Departure: Changes can typically be made up to 48 hours before the flight’s departure for standard fares. For Premium Flex, changes are allowed up to two hours before departure.
• After Departure: Changes are generally not allowed after the flight has departed.

3. Fare Differences

• If the new flight is more expensive, passengers must pay the fare difference in addition to any change fees.
• If the new flight is cheaper, the fare difference may not be refunded, depending on the fare rules.

4. How to Change a Flight

• Online: Changes can be made through the AirAsia website or mobile app in the "Manage Booking" section.
• Customer Service: Changes can also be processed by contacting AirAsia’s customer service. Fees may apply if changes are made through the call center.

5. Special Circumstances

• Involuntary Changes: If AirAsia changes or cancels a flight, passengers may be rebooked on an alternative flight at no additional cost or offered a refund.
• Medical or Emergency Situations: In cases of medical emergencies or other exceptional circumstances, change fees may be waived with appropriate documentation.

6. Refunds and Cancellations

Refunds are generally not available for most AirAsia fare types. However, in cases where a flight change leads to cancellation, Premium Flex fare types may offer partial or full refunds according to the fare rules.

This summary provides general information about AirAsia's flight change policy. For detailed and specific information, passengers are encouraged to check the fare rules at the time of booking or contact AirAsia directly.