Airasia Booking Cancellation Policy

1. Cancellation Policy Overview

AirAsia generally operates on a no-refund policy for cancellations. This applies to all fare classes, including promotional and standard tickets. However, passengers can make changes to their booking, subject to fare differences and change fees.

2. Flexibility Options

Passengers who purchase AirAsia’s add-on products like "Premium Flex" or "Value Pack" may have the option to cancel or make changes to their booking with reduced or waived fees, depending on the specific product purchased.

3. How to Cancel or Change Your Booking

• Visit the AirAsia website or use the AirAsia mobile app.
• Log in to your account and go to the "Manage Booking" section.
• Select the flight you wish to change or cancel and follow the on-screen instructions. Note that fees and fare differences may apply.

4. Refund Policy

Refunds are generally not provided, except in specific circumstances such as flight cancellations by AirAsia, or for passengers who purchased a refundable ticket or insurance that covers cancellation. In such cases, refunds will be processed according to the applicable terms and conditions.

5. Flight Cancellations by AirAsia

If AirAsia cancels your flight, you are entitled to a full refund, rebooking on an alternative flight, or a credit account for future travel. Compensation may also be provided as per the airline’s policies and local regulations.

6. Travel Insurance

Passengers who purchase travel insurance through AirAsia may have coverage for cancellations due to unforeseen circumstances. It is advisable to review the policy details at the time of purchase.